Dispatch, cancellation and returns

Dispatch

All our items are sent by either Royal Mail or (for heavier items) Hermes. For items sent by Hermes you will be given a consignment number to track your order. Generally, in-stock items are dispatched within 24 hours, Monday-Saturday.

Cancellation

If you would like to cancel your order, please email simplyshadecards@gmail.com immediately. I will cancel your order if I can, but can't promise that this will always be possible, especially once it is packed for despatch.

Faulty goods

If your goods are damaged or otherwise defective, I will arrange for either of the following, depending on your preference:

a) replacement with like for like where possible, or
b) full refund including of your postage paid. Before returning faulty goods, please contact me first so I can arrange to cover your mailing costs.

Non-faulty goods

If you decide to return goods which are not faulty, please return them within 21 days. I will arrange for a full refund of the cost of the goods, providing the items are unused, unopened and in a saleable condition. However, I'm not able to refund the original cost of mailing the goods to you or of you returning them.

Returns

If you experience any problems with your order, please contact me at simplyshadecards@gmail.com as soon as possible so I can try to put things right.

When returning any items, please pack them in appropriate packaging such as a mailing bag or sturdy box. If possible, include your original shipping note or write me a note to let me know your name and contact details, including postcode.

Please indicate whether you would prefer a refund or replacement. In the case of non-faulty goods, if you would like an exchange, please let me know what you would like instead.  If the new  items are higher in value, I will contact you to take any additional payment.

Please post returns to the following address:

Simply Yarn and Accessories
Ashfield House
5 Lane Ings
Marsden
Huddersfield HD7 6JP

If you have asked for a refund, I will process this as soon as possible, providing the items are unused, unopened and in a saleable condition.