Frequently Asked Questions

Are your shade cards responsibly sourced?

Sustainability is very important to me. The birch wood I use is either FSC certified (Forestry Standards Commission) or PEFC Certified (Programme for the Endorsement of Forest Certification). 

Why do my cards look different?

Each card is hand made and hand finished, and is made from wood with natural variations in colour and grain. Each one is unique to you.

Can you make me a card for a colourway not listed on your site?

We only produce shade cards with the agreement of the designer. Other designers and new colourways are on the way.

Can you make me a one off card for my project?

Please email me and I will see what I can do :)

What should I do if my card arrives damaged?

Please get in touch straight away with a photo if this happens and I will either replace or refund no questions asked.